Order Cancellation

• Cancellations are only permitted before the order has been processed or sourced from our suppliers.
• Orders for parts with established lead times (e.g., 10-12 weeks) cannot be cancelled once the order is accepted and procurement has commenced.
• In case of unexpected stock-outs or extreme lead time changes beyond the initial quote, customers will be notified for optional cancellation and full refund.

Standard Policy: Once an order is specifically procured, imported, or shipped, cancellation is strictly not permitted.

Refund Eligibility

• Refunds are considered only under following conditions:
• Delivery of an incorrect part number compared to the order confirmation.
• Verified functional failure or manufacturing defect.

Requirement: Claims for functional defects MUST be accompanied by a detailed **technical test report from the customer**.

Non‑Refundable Items

• Orders accepted with a **lead time of 10-12 weeks** or more.
• Special-order, customized, or NCNR (Non-Cancellable, Non-Returnable) parts.
• Items with tampered seals, broken original packaging, or signs of use.
• Components damaged due to improper handling or ESD by the customer.

GST on Refunds

• All refunds will be processed via Credit Note as per GST regulations.
• Adjustments will be made based on the original tax invoice.

Return Policy

• Returns are accepted within **7 days** of delivery for eligible items.
• Must be in original, unopened, and ESD-safe packaging.
• An **RMA (Return Merchandise Authorization)** is required before returning goods.
• Lead-time orders and special procurements are strictly non-returnable.